Not only has rick bailey damaged Daniel Thwaites plc reputation by his appalling behaviour he has by association also implicated his in-laws, the Yerburgh family who happen to be its main shareholders
On the 14 April 2023
During recent investigations concerning Daniel Thwaites PLC it was surprising to discover that they are displaying a level of commercial probity within its website at thwaites.co.uk that is well below the minimum standard set by the authorities in this country particularly in relation to a public limited company.
At first as the evidence began to unfold it appeared that Thwaites was simply being incompetent but as more and more evidence came to light it was realised the website anomalies were not simply left there by accident but occurred as a result of something more serious. It certainly begs the question, is Thwaites aware of these anomalies? If they are then Thwaites has failed in its duty of care it owes to the 1000's of people who visit this site. Conversely if they are not aware of these anomalies then they ought to be because they have still failed in their duty of care.
When a company in the UK publishes a website the content must conform to a number of codes of practice, such as GDPR and the Advertising Standards Authority (ASA) is one the main arbiters of whether a website meets the statutory regulations.
Early on it became evident that Thwaites currently publishes a total of 200+ properties in the Pubs area of thwaites.co.uk but this is deceiving because a number of the said properties are no longer pubs owned by Thwaites and some of them appear to have changed hands years ago.
What is even more disturbing is a number of the said properties are promoting competitor’s websites which has serious implications for all Thwaites tenancies that share a nearby geographical location with those competitors. It is worth remembering the vast majority of those tenants are being charged £10,000+ every year which means it is more than likely Daniel Thwaites PLC has failed in the duty of care it owes to the said tenants and that being so they could be cited for professional negligence.
Ironically one particular example is the Harts Head Hotel in Giggleswick because on or about July 2021 a new company took control and have been managing it ever since. However according to Thwaites website there is no mention of this new arrangement, the company in question is the Lancashire Ale and Food House Limited. This is not only duplicitous but also negligent because there are 4 other Thwaites hotels / pubs nearby and in competition for drinks, meals and accommodation and yet the Harts Head has been promoted in Thwaites.co.uk since 2021.
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/settle/harts-head
The 4 other Thwaites hotels / pubs in question are as follows :
The Golden Lion is 0.6 mile away
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/lion-at-settle/
The Craven Heifer Hotel is 2.5 miles away
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/stainforth/craven-heifer-hotel
The Gamecock is 4.3 miles away
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/austwick/gamecock-inn
The Listers Arms is 7.3 miles away
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/lister-arms-malham
The Bridge Inn in Padiham has been managed since 2016 by the Black Rose Inns Limited of Burnley and yet for the past 7 years has been promoted within thwaites.co.uk. Check out the following Link :
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/padiham/bridge-inn/
The Clothiers Arms in Huddersfield has been managed since 2010 by Trust Inns Limited of Chorley and yet for the past 13 years has been promoted within thwaites.co.uk. Check out the following Link :
findapub.thwaites.co.uk/pubs-and-pub-finder/pubs/huddersfield/clothiers-arms
Please confirm by email asap that Daniel Thwaites PLC will take proper and appropriate steps to ensure no relevant documents, including electronic documents and specifically the above underlined links, that are in your client's control, are altered, lost, destroyed or disposed of pursuant to paragraph 7 of CPR Practice Direction 31B.
daniel thwaites plc negligence Pub Markers
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daniel thwaites plc negligence Latest Reviews
Reviewed : 10 Sep 2025
This place is a joke!
Seriously if you want a shocking evening meal and a rude customer service then this is the place for you. A colleague of mine was waiting 2 hours for his meal and when confronted the manager he was told they was out of steak and is there nothing else he likes off the menu. Seriously for a four star hotel it's a joke the rooms are OK but seriously go somewhere else as this is far from a four star hotel I would class it as a 2 star and thats being generous.
Reviewed : 06 Sep 2025
Disappointing once again
Alarm bells should have rung large sign outside advertising for chefs, service could not fault, starters pork pie and a garlic bread hot ok. Main courses not so good chips more like roast potatoes, cheese and onion pie Luke warm in middle very uninviting. ploughmans appeared to have been around a while ham dried up. Ham and eggs nothing special very salty.
Reviewed : 05 Sep 2025
Another good customer Lost
We have been regular customers at this pub over the years & always had good service and meals . . . until yesterday (Tuesday) lunchtime. You expect three things when you enter a restaurant: to be given a table, a menu & offered drinks. So we were given a table in full sight of the lady in charge and were then ignored for ten minutes, at which point we got up and left. As we left, the lady offered the excuse that there was a problem with the gas in the kitchen.
Reviewed : 05 Sep 2025
How this hotel is rated 4 stars by the AA is beyond me
The room was not soundproofed, constant flow of noisy traffic throughout the night Noise from above room became increasingly intolerable. The bath didn't drain properly because the plughole was full of hairs. The toilet was filthy. We tried to make a formal complaint at reception but was told there were no complaint forms, etc..
Reviewed : 03 Sep 2025
So very disappointed
We dined there this evening! My partners starter & main course was ok but my food was hugely disappointing. My starter was smoked salmon with prawns “ and the salmon was dried around the edges plus the prawns where tasteless and a strange shade of green “ I understand it was ment to be a verde sauce” but the presentation and taste was yuk!! Partner main lasagne & he say was just ok! The pasta was hard.
Reviewed : 03 Sep 2025
UNTRUSTWORTHY STAFF
Stayed in this hotel for 2 nights for a friends wedding. When I checked out Saturday morning I realised within 15 minutes that I had left my toiletries in the bathroom and phoned the hotel straight away to inform them as cleaners had not yet been to my room to clean. A lady on reception told me they would go to the room to retrieve the items and call me back to arrange posting. I received a phone call over 24 hours later on Sunday evening to say that none of my items were found.
Reviewed : 31 Aug 2025
Spare your cash for the real spa hotel.
Hotel has no foyer.. its unbelievable. £234 a night for a junior room with no breakfast. Ancient rooms with dirty carpets and horrid smell. Got a room cheaper at a spa nearby not.far from Thwaites so called Spa.
Reviewed : 30 Aug 2025
Christening what a mistake!
I had booked one of the rooms for my grandsons christening and the quality of the Buffett was very poor. For the money I had paid there was hardly enough food for my guests and the presentation was terrible. It was as if they had forgotten and it was very last minute. I always give a second chance but I will never come here again. It's a shame as the hotel is lovely but the standard of service you would expect here is just not good enough.
Reviewed : 22 Aug 2025
NEVER AGAIN !
To our surprise the table behind (that had ordered the exact same meals) received their food before us! We had to wait an additional 10 minutes for our food to arrive, which was okay but nothing to shout about. We were then asked if we’d like to look at the dessert menu which we accepted, after 15 minutes of waiting for them to come I had to ask the manager for them !! Very poor all round from all the staff ! Unimpressed with the dissatisfying service and will NOT RETURN.
Reviewed : 22 Aug 2025
Not a good stay at Cottons in Knutsford
Room grubby and dirty, no room service for the 2 days!!! OTHER THAN A PATHETIC ATTEMPT TO MAKE UP THE BEDS, SEE PHOTOS ATTACHED. There were a number of functions on at the hotel, and security were called on a number of occasions due to bedrooms near us at 2am to 4am having some sort of drunken parties, disgraceful. After complaining about no room service and having no sleep, we were offered a discount of £4 that was the biggest insult.
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